To survive in the 21st century, companies need lean and mean operations with minimal operating cost, small headquarters and overhead burden. Thought Metrix accomplishes this while simultaneously taking BPO beyond the old model of simply outsourcing to cut costs and streamline processes. Those emphases will continue, but now they will be placed in a greater context of value based on deeper relationships, more extensive analytics-based insights, and the scale and experience a provider gains within and across multiple industries.
BPO has evolved: now the legitimate question organizations are asking of outsourcing providers is, “Is there something else you give me?” That “something else” turns out to be the ability to use the business and operational knowledge gleaned from a long-term outsourcing relationship—and experience with business functions across multiple industries and clients—to go deeper into a company’s value chain.
That “something else” is now about partnering with trusted experts to transform key business processes — and reaching the next level of business advantage. With the right BPO partner, clients can redirect valuable resources more efficiently and strategically. Thought Metrix’s BPO services focus on creating business value beyond cost savings. As expectations have risen, more organizations are looking to their providers for innovation. Finding the right partner for our clients in specialized offshore service providers with rock-solid infrastructure and innovative business applications, combined with intelligent use of Internet and intranet technologies can vastly enhance an organization’s ability to stay ahead in today’s marketplace.
Successful BPO relationships produce extraordinary business value: a commitment to effective strategies, but also the right technologies and processes; effective organization and change management skills; industry and domain knowledge; strong leadership and savvy governance; and operational capabilities. High performance is the result of not just one or a few things but several—all of them executed in coordination, with a shared commitment from both client and provider.
Taking a More Strategic and Thoughtful Approach to Establishing and Managing BPO Engagements
High-performance BPO is not dependent on organization size, industry, geography, tenure or business function involved. It results, rather, from taking a more strategic and thoughtful approach to establishing and managing BPO engagements.
BPO today is changing more than just how companies operate; it’s changing the very way they are designed. In the process, the nature of what an enterprise means, what its boundaries are and how it works are being dramatically transformed. Achieving high performance in BPO is rapidly becoming essential to achieving high performance in general.
Thought Metrix offers focused resources, rapid response and specialized expertise delivering guaranteed equal service levels, while still enabling our clients to retain firm control over their business process activities. Our BPO services are custom-designed to precisely fit clients’ business needs, and expertly implemented and monitored to meet strategic business objectives.
Thought Metrix’s Approach to BPO
Our approach translates strategy into execution, using process as the critical link to help organizations realize immediate and measurable results while establishing a sustainable capability. Thought Metrix develops process-based governance and assets enabling the right focus, helping decide where to innovate and what not to change. We then drive this to execution—aligning technologies, mobilizing people through change management and making rapid adjustments to both. While many companies provide assistance with specific elements of business process management, Thought Metrix’s unique combination of skills, approaches, assets and tools generates value quickly, delivers measurable results and creates durable business process management solutions.
Getting the Most Out of Clients’ Outsourcing Relationships
Outsourcing providers are uniquely positioned with sight lines across entire industries as well as across their clients’ operations, including customers, global supply chains, business units and decision-making structures. That means they can use their scale, analytics capabilities and insights to help create innovations that can drive better decision making, continuous operational improvements, enhanced product development processes and more profitable customer relationships.
To a degree, the ability of outsourcing providers to extend their reach and influence into their clients’ operations is a simple matter of acclimatization. What was once extraordinary has become less so—and companies’ comfort levels about what functions can be outsourced have increased based on initial successes.
Now that organizations have seen external providers perform an increasing number of business functions better than they can themselves, the entire issue of core competencies that once dominated discussions about the outsourcing industry—what’s core, what’s non-core, what should be retained and what should be outsourced—has been turned almost on its head. The key question being asked today is less “How much should we keep?” and more “How much can we assign to a provider that can perform processes for us better now, and even improve them in the future?”
Our BPO offerings include:
Improving Manufacturing Performance
Execution is the key to manufacturing success. That is why forward-looking clients rely on Thought Metrix for proven, high-efficiency Manufacturing Execution Systems (MES). End-to-end Thought Metrix’s MES solutions can help reduce costs, improve enterprise-to-shop visibility, and enhance production quality.
To improve production, manufacturing firms of all kinds need precise, real-time data on production activities—from order launch to finished goods. Thought Metrix’s MES can help clients reduce costs, improve quality and gain real-time visibility into operations.
Thought Metrix can make manufacturing operations more competitive. Our solutions trace and manage key production activities, from obtaining orders to completing the items, and provide information for production optimization. These proven solutions serve as the information hub of manufacturing activities, supporting production processes and functions.
Thought Metrix provides solutions designed to seamlessly integrate and connect factory floor systems with enterprise-level applications. By doing so, Thought Metrix can help eliminate waste, reduce labour, training and production costs, while improving product quality and providing real-time visibility to the shop floor.
Supply Chain Management
Clients can make faster, smarter decisions with supply chain management solutions from Thought Metrix. Thought Metrix develops next-generation supply chain solutions that enable better business decisions, faster. With Thought Metrix’s supply chain services, clients can reduce costs, mitigate risks and increase visibility across their entire value chain.
In today’s demanding marketplace, clients need a supply chain that is visible, responsive, flexible, and always improving. Thought Metrix supply chain management solutions give you that, and more.
Thought Metrix develops supply chain solutions that help clients make better business decisions. Thought Metrix provides a next-generation supply chain solution that tightens collaboration between organizational functions and suppliers. By streamlining supply chain operations and improving information workflows, Thought Metrix enables clients to quickly respond to changing customer demands.
Thought Metrix solutions address clients’ needs, delivering an integrated package of business consulting and data management encompassing logistics and business intelligence.
